What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay. Every payment is processed through a fully secure, encrypted checkout.

My discount code isn't working. What should I do?

Discount codes are case-sensitive and only one code can be applied per order. Codes also can't be combined with items that are already marked down. If it still won't apply, email us at info@buymissmadison.com and we'll sort it out for you.

I entered the wrong address on my order. Can it be fixed?

If your order hasn't shipped yet, we can update it. Email us at info@buymissmadison.com as soon as possible with your order number and the correct address, and we'll do our best to catch it before it leaves our warehouse.

I didn't receive an order confirmation. Was my order placed?

Please check your spam and promotions folders first, as confirmation emails sometimes land there. If you still can't find it, email us at info@buymissmadison.com and we'll confirm your order right away.

Will I be charged taxes or customs duties?

No. We cover all taxes and duties. The price you see at checkout is the final price you pay, with nothing extra on delivery, wherever you are in the world.

Do you ship worldwide?

Yes. We ship to customers all over the world, and shipping is completely free on every order, with no minimum to reach.

How much does shipping cost?

Shipping is free on all orders, everywhere. There are no hidden fees added at checkout or on delivery.

How can I track my order?

You can follow your order at any time on our Track My Order page, available in the main menu and at the bottom of every page in the footer. Just enter your order number and email to see the latest updates.

I haven't received my order yet. What can I do?

First, check the latest status on our Track My Order page. If anything looks off or your order seems delayed, email us at info@buymissmadison.com with your order number and we'll look into it for you personally.

What is your return policy?

We offer a 30-day guarantee on every order. If you're not happy with your purchase, you have 30 days from the day it arrives to request a return. To start one, simply send us a message at info@buymissmadison.com and we'll guide you through it.

How do I return an order?

Returning an order is easy. Just send us a message at info@buymissmadison.com with your order number, and our team will walk you through every step.

How do I request a refund?

To request a refund, contact us by email at info@buymissmadison.com. It's the same address you'll always find in the footer of our site. Tell us your order number and the reason, and we'll take care of it quickly.

My order arrived damaged or something is missing. What do you do?

We're sorry that happened, and we'll make it right. If your order arrives damaged or an item is missing, email us at info@buymissmadison.com with your order number and a photo if you can. We'll either refund you or send a replacement, whichever you prefer.

\When will I receive my refund?

Once your refund is approved, it's processed right away. It then usually takes a few business days for the amount to appear back on your original payment method, depending on your bank.

I was sent the wrong item. What should I do?

Please email us at info@buymissmadison.com with your order number and a photo of what you received. We'll arrange the correct item or a full refund straight away, at no cost to you.

How do I clean my bag?

Your bag wipes clean in seconds. Just use a soft damp cloth with a little mild soap and water, then dry it off. Avoid harsh chemicals so the finish stays bright.

How should I store my bag?

Keep your bag out of prolonged direct sunlight and away from extreme heat, such as a closed car in summer. Stored this way, it holds its shape and color beautifully.

How can I contact you?

We're here to help. Email us any time at info@buymissmadison.com and a real member of our team will get back to you. It's the fastest way to reach us for anything about your order, a return, or a question before you buy.

Do you have a phone number?

We handle all support by email so we can give every customer full attention and keep a written record of your request. Write to us at info@buymissmadison.com and we'll reply as quickly as we can.